Privacy Policy

Privacy Policy

At Nana-J, the privacy and security of your personal information is important to us, and we are committed to protecting your privacy.

This Privacy Policy explains how Nana-J may collect, hold, use and disclose information that identifies you.

If you would like to contact us in relation to this Privacy Policy or our use of your information, please email us at the details set out in the Contact Us section below.

Application of this Privacy Policy

Please read this Privacy Policy carefully. It applies to any personal information that you provide to Nana-J or authorise us to collect. By providing Nana-J with personal information, or using our Websites or other services, you authorise us to collect, use and disclose your personal information in accordance with this Privacy Policy. 

References to “you” in this Privacy Policy are to your representatives and you confirm that your representatives have authorised you to provide us, or authorise us to collect their personal information in accordance with this Privacy Policy and that you have informed them of their rights to access and request correction of their personal information, as set out below.

Updates to this Privacy Policy

Nana-J may update this Privacy Policy at any time by posting an updated version of this Privacy Policy on our Website. The updated version of this Privacy Policy will take effect immediately upon such notice. We may also take additional steps to bring the changes to your attention, including by notifying you directly. You are responsible for reviewing this Privacy Policy regularly to ensure that you are aware of any updates.

Additional rights and obligations

This Privacy Policy applies in addition to, and does not limit, our rights and obligations under the Privacy Act 1988 (Cth) (as amended or replaced from time to time) (Privacy Act) or any specific authorisation that you provide to us when you interact with us on our website.

You are not required to provide us with any personal information that we request. However, if you do not do so, we may not be able to provide certain services to you.

Collection of personal information

Types of personal information we collect

By engaging with Nana-J we may collect your:

  • Name, address, telephone numbers, e-mail addresses and date of birth
  • Feedback that you provide
  • Product Preferences

How we collect personal information

Generally, we collect personal information directly from you. We may also collect your personal information from a third party if you authorise us to do so.

Payment card information

If you make a payment on our Website, Shopify will process your payment. Shopify will encrypt and store your payment card number securely and protect personal information (at a minimum) to the Payment Card Industry Data Security Standards (PCI-DSS). Your payment card number is not held by and is never revealed to us.

Cookies

Nana-J also collects information through our Website through cookies. Cookies are small pieces of information that are stored on a user's computer. We use cookies to personalise your experience on the Website, make it easier for you to navigate our Website, and improve your experience by storing your search, posting and application history, and your login details. Cookies can be disabled via your web browser; however, doing so may limit your access to some of the Website's content and features. We may use cookies to track non-personally identifiable information such as usage and volume statistics, for research purposes in order to further develop our Website.

Information about other people

If you provide us with, or authorise use to collect, personal information about another person, you confirm that they have authorised you to provide us, or authorise use to collect, their personal information in accordance with this Privacy Policy and that you have informed them of their rights to access their personal information, as set out below.

Use of personal information

Nana-J may use your personal information for the following purposes:

  • for the general operation of Nana-J and our relationship with you - including providing you with products that you have requested;
  • marketing our goods and services;
  • communicating with you;
  • complying with our legal obligations;
  • helping us manage and enhance our goods and services; and
  • for any other purpose authorised by you or permitted by law.

We also use aggregated and anonymous information {where identifiable characteristics are removed, so that you will remain anonymous) for statistical and research purposes.

Disclosure of personal information

Nana-J may share your personal information with the following parties:

  • our related companies and organisations, partners, contractors and service providers (including IT services providers), to assist us with the operation of Nana-J; and
  • any other party authorised by you or to whom we are required or authorised to disclose personal information in accordance with applicable law.

We require any third parties to adhere to our confidentiality requirements and to the requirements of the Privacy Act.

Transfer of personal information outside of Australia

Where we transfer personal information outside Australia, we will ensure that we comply with the Privacy Act.

Storage of personal information

Storage

Personal Information that we collect is either held by us or on our behalf. For example, some information we hold will be stored in "the cloud" in secure databases on our behalf by third parties based overseas. The use of these services, and the transfer of information overseas (if applicable) will not relieve us of our obligations under the Privacy Act and this Privacy Policy.

Security

Security of your information is very important to us. We will take reasonable technical and organisational precautions to protect personal information that we hold. However, due to the inherent nature of the internet, we are not able to guarantee the security of any information that you hold or that you transmit to third parties.

Updates

We rely on you to update us if your contact details change (please refer to the Contact Us section below).

Access and correction of personal information

Under the Privacy Act, you have the right to access and request correction of any personal information that we hold about you. Please refer to the Contact Us section below.

Other websites

Our Website may provide links to other websites for your convenience and information. These websites are outside our control and are not covered by this Privacy Policy. If you access other websites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy. We are not responsible for the privacy policies or the content of any third party website.

Contact us

If you have any questions or requests relating to this Privacy Policy or Personal Information that we may hold about you, please contact us on:

E-mail: hello@nana-j.com

This Privacy Policy was last updated on 06/11/24