Shipping & Returns Guide

If you have any questions regarding the return your Nana-J order, please check out our FAQ's page before emailing us, it is likely we have answered your question there. Alternatively, you can contact us via our contact form or by e-mailing hello@nana-j.com

We are happy to provide you with a refund on full-priced items if:

  • If the items have not been worn, washed or damaged
  • The items are returned in saleable condition, in their original packaging. Our products come in our kraft mailers with two seals for you to return your product in.
  • You notify us for a refund within 14 days of shipment arrival date 
  • You provide us with the original invoice and order number, for proof of purchase 
  • If the garments are faulty, in which case you will need to notify us within 14 days of receiving the item, with a description and clear images of the fault attached
  • If you received a different garment to what you originally ordered, in which case you will need to notify us within 14 days of receiving the item

 

A refund will not be issued if:

  • The item was purchased on sale, unless the item has arrived faulty, in which case you will need to email customer service with a description and images of the fault attached
  • You have not emailed customer service at hello@nana-j.com for return approval first, if an unapproved return is received, we reserve the right to reject your request and send your parcel back to you