If you have any questions regarding the return your Nana-J order, please check out our FAQ's page before emailing us, it is likely we have answered your question there. Alternatively, you can contact us via our contact form or by e-mailing hello@nana-j.com
We are happy to provide you with a refund on full-priced items if:
- If the items have not been worn, washed or damaged
- The items are returned in saleable condition, in their original packaging. Our products come in our eco boxes for you to return your product in.
- You notify us for a refund within 14 days of shipment arrival date
- You provide us with the order number.
- If the garments are faulty, in which case you will need to notify us within 14 days of receiving the item, with a description and clear images of the fault attached
- If you received a different garment to what you originally ordered, in which case you will need to notify us within 14 days of receiving the item.
A refund will not be issued if:
- The item was purchased on sale, unless the item has arrived faulty, in which case you will need to email customer service with a description and images of the fault attached
- You have not emailed customer service at hello@nana-j.com for return approval first, if an unapproved return is received, we reserve the right to reject your request and send your parcel back to you.
How to process a return:
- Please email hello@nana-j.com within 14 days of receiving your order, including your order number and reason for return.
- Once approved, please return your item(s) to the following address:
NANA-J,
5/38 Raymond Avenue
Matraville, Sydney
NSW 2036
AUSTRALIA - Return postage is at the customer’s expense unless the item is faulty. We recommend using a trackable service as we are not responsible for lost or missing parcels.
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Once your return has been received and inspected, your refund will be processed back to your original payment method. Please allow up to 10 business days for this to reflect in your account.